Privacy Policy

Lumaqi Tech LLP (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website (www.lumaqi.com) and related services (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2.1. Information You Provide

• Account Information: Name, email address, phone number, business name, and other details required for registration.
• Payment Information: Billing details, credit card information, and payment confirmation (processed securely via third-party providers).
• Communications: Emails, support requests, survey responses, and any other correspondence.

2.2. Information Automatically Collected

• Usage Data: IP address, browser type, operating system, device information, pages visited, time spent on pages, and referring URLs.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect data for analytics, security, and personalization.

2.3. Information from Third Parties

We may receive information from integrations (e.g., WhatsApp, HubSpot) and other partners to enhance our Services.

We use your personal data to:

• Provide, maintain, and improve the Services.
• Personalize your experience.
• Communicate with you, including responding to inquiries and sending administrative or promotional messages (where permitted).
• Process payments and manage subscriptions.
• Monitor, detect, and prevent fraud or unauthorized use.
• Comply with legal obligations.

We may share your information with:

• Service Providers: For hosting, payment processing, analytics, customer support, and other operational needs.
• Legal Compliance: If required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Consent: Where you explicitly consent to share your data with third parties.

We never sell your personal data.

We retain your data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement industry-standard security measures including encryption, access controls, and secure servers. However, no system is completely secure; we cannot guarantee absolute security.

7.1. GDPR (EU/EEA Users)

If you are in the European Economic Area (EEA), you have the following rights under the GDPR:

• Access: Request a copy of your personal data.
• Rectification: Request corrections to inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Request restricted processing of your data.
• Portability: Request transfer of your data to another controller.
• Objection: Object to certain processing activities, including direct marketing.
• Lodge a Complaint: With your local data protection authority.

To exercise these rights, contact us at support@lumaqi.com.

7.2. CCPA (California Residents)

If you are a California resident, you have the following rights under the CCPA:

• Know: Request information about categories and specific pieces of personal data we collect.
• Delete: Request deletion of your personal data.
• Opt-Out: Opt-out of the sale of personal data (we do not sell your data).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

You can make a CCPA request by emailing support@lumaqi.com.

Your data may be transferred and processed in countries outside your country of residence, including the United States and India. We implement safeguards such as standard contractual clauses and secure data transfer protocols to protect your data.

9.1. What are Cookies?

Cookies are small text files stored on your device that help us improve your experience and understand how you use our Services.

9.2. Types of Cookies We Use

• Essential Cookies: Necessary for basic functionality.
• Performance Cookies: Collect information on how you use the Services to improve performance.
• Functional Cookies: Remember your preferences.
• Targeting Cookies: Used for marketing and advertising purposes.

9.3. Managing Cookies

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of the Services.

Our Services are not intended for children under 18. We do not knowingly collect data from children. If you believe we have inadvertently collected information from a child, please contact us to delete the data.

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any personal information.

We may update this Privacy Policy from time to time. We will post the updated version with the “Effective Date” at the top. Your continued use of the Services after changes means you accept the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lumaqi Tech LLP
Email: support@lumaqi.com
Address: 210, 7th Main Road, Indiranagar, Bengaluru, Karnataka 560038, India